Brad and Melissa are the gold standard for customer care, as well as car care. The electronic reports they use are so easy to understand, have everything in one place and make the process of determining what needs to be done simple. Review the report from the comfort of your home, without pressure of having to make a decision without information in front of you, while someone is on the phone waiting for a decision. Prioritized itemization with costs. When the report indicated there were repairs needed beyond our budgeted expenses, they helped us source more affordable alternatives. They kept in communication throughout the repair process, and then ultimately finished under budget. We trust them completely with our vehicles, and our money! To top it all off, they delivered my car home to me, in bad weather. If Impact Automotive can make this type of service happen in little Yacolt, it should happen every where!